We want to make your shopping experience on Jellycat.com as straightforward as possible, leaving time for more important things (like having fun with your new Jellycat!)

If you have a question- we want to help!

Website orders:
 
If you want to find out more about an order placed on the Jellycat.com website, please do contact our London office between 9am-5pm (UK time) on +44 (0)8450 344556, or alternatively email us on , and one of our friendly customer care team will be very happy to help.

You can also write to us at:
Jellycat Ltd
PO Box 18931
London
W14 0YF
 

To speak with a friendly Jellycat representative regarding any queries from the USA or Canada, please do contact our Minnesota office on 866-339-0606, or pop over an email to . One of our friendly customer service team will be very happy to help.
 
You can also write to our Minnesota office at:
 
800 Washington Avenue North
Suite 303
Minneapolis, MN 55401

We love to hear any feedback you may have about any Jellycat toy or the service you have received when shopping with us. All the details to get in touch with us are the same as above.
 
Please do check through the FAQs (found at the top of the menu on the left-hand side) in case your question is answered there. We cover many queries including placing your order, delivery of your order and returning it if it is not quite right; how to keep your Jellycat clean; finding a replacement for a lost toy, plus much much more.

Enjoy the soft scrumptious cuddles!