The safety of everything we make at Jellycat is of the utmost importance to us. We take the greatest care possible to make sure you and your children stay safe with our toys.
Testing and Safety Certificates
Every toy we sell from the UK is rigorously tested to the European Safety Standard (EN71 parts 1,2 & 3), and every toy we sell from the USA is rigorously tested to the US Safety Standard (ASTM). All the animals, their friends and accessories too have all willingly participated in these tests and all bear the CE mark as proof of their success. Safety certificates are available upon request, please do get in touch with us if you would like to see a copy.
Age Suitability
All of our toys are tested for any age suitability. This means that unless the toy carries a specific safety recommendation or suitability message, a Jellycat toy is safe for all ages- from birth to 100 years old (and beyond!)
Safety Information on jellycat.com
Every individual product page will have a product information tab. The first tab is a quirky fun description of the toy. The second tab entitled “Safety & Care” is where you will find all the safety information relevant to the particular toy and any recommendations. These recommendations will also be attached to the toy itself, on a hangtag, when it arrives with you. Please do keep this hangtag for future reference.
Questions, Queries and Concerns
Any questions, queries or concerns you may have about any Jellycat toy whether you can find it for sale on jellycat.com or you find it in one of our stockists stores, please do not hesitate to get in touch with us.
You can either call our London office on 08450 344556: 9am-5pm (UK time), Monday to Friday. Or alternatively email us at where we will endeavour to get back to you as soon as we can.
For any queries from the USA or Canada, please contact our Minnesota office on 1-866-339-0606, or pop over an email to where one of our friendly customer service team will be very happy to help.
